Home > Policy and analysis > Reports > Education, consumer rights and maintaining trust: what students want from their university

Education, consumer rights and maintaining trust: what students want from their university

Education, consumer rights and maintaining trust: what students want from their university​A key feature of the success of the UK higher education sector is a relationship where universities support and challenge students to achieve their educational goals through high-quality programmes of academic study. 

Drawing on a survey carried out by ComRes on behalf of Universities UK, this report aims to assess how student perspectives of this crucial relationship are evolving in the context of a growing emphasis on market competition and consumer rights. It then looks at the implications of these attitudes for universities and policymakers ahead of the establishment of the new Office for Students (OfS), the regulator for the English higher education sector from 2018.​

News

Universities taking steps to tackle grade inflation

28 November 2018
UK universities and other higher education providers are planning a range of changes to the degree classification system to tackle perceptions of grade inflation and ensure public confidence in the results students receive and the value of a degree.

Government review is a fantastic opportunity to improve the university system for students

5 September 2018
Government must aim to create a sustainable university funding system in England, which supports learners from all backgrounds to reach their potential.

Blog

Auschwitz

Tackling hate crime in higher education: lessons from Auschwitz

11 December 2018
Professor Julia Buckingham, Vice-Chancellor of Brunel University London, on how her participation in the first ever 'Lessons from Auschwitz' programme has intensified her commitment to tackle hate crime in all its forms.

Addressing grade inflation: a statement of intent

28 November 2018
UUK's Charlotte Snelling on a new statement of intent for the sector to address the various factors behind grade inflation.