Skip to SearchSkip to ContentSkip to Footer
Home > Policy and analysis > Reports > Consumer rights and universities: findings of the Universities UK self-assessment exercise

Consumer rights and universities: findings of the Universities UK self-assessment exercise

A central feature of higher education is the collaborative relationship between university and student. 

This relationship enables and challenges students to achieve their learning goals in a supportive academic environment, and is multi-faceted, encompassing teaching, pastoral care and delivery of services such as accommodation.

Underpinning this relationship are the requirements of consumer protection law, which place a duty on universities to ensure that students who invest time and money in their education are treated fairly. In 2015 the Competition and Markets Authority emphasised the need for the sector to provide:

              • ​​​​upfront, clear, transparent and accurate information that allows students to make informed choices about where to study

              • ​​​​fair and balanced terms and conditions that provide a clear contractual relationship between a student and their university

              • ​​​​​robust, accessible and clear complaint handling processes that allow students to hold universities to account

This report summarises the findings of a Universities UK self-assessment exercise, designed to help universities evaluate their approach. It finds that UK universities have been proactive in reviewing their practices and are increasingly confident that they comply with the letter and spirit of the law, and are committed to building on this progress.


 


 

News

abstrated illustration of student walking with a university campus in the background

New guidance on mental health and wellbeing – supporting staff and students more important now than ever

18 May 2020
UUK has published a refreshed version of its strategic framework, Stepchange: mentally healthy universities, calling on universities to prioritise the mental health of their students and staff

Universities UK response to NUS letter calling for 'no detriment' exam policy

14 April 2020
Universities recognise the exceptional circumstances in which students are being taught and assessed and are ensuring that the qualifications students are awarded hold their value

Blog

Tackling racial harassment on campus: we must do better

12 March 2020
Universities must do everything they can to set clear cultural expectations, and take action to eradicate hate, writes Professor David Richardson.

three students working at a computer

How we communicate student finance needs a rethink

16 December 2019
NEON's Graeme Atherton explains why the cost of higher education needs to be communicated to students more effectively.