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Student experience

Student experience

​​The UK's universities want to provide students with a world-class education so that they can achieve their full potential.

​UK universities enrol over 2 million students each year from the UK and around world, who study nearly 1,200 different subjects. In the 2017 National Student Survey 84% of students said they were happy with their courses. UK universities also consistently outperform their overseas counterparts in the International Student Barometer survey.

We aim to help universities to build on this success by:

  • ensuring the student recruitment system operates fairly and effectively to the benefit of all

  • helping the sector meet its responsibilities to current and prospective students in line with consumer rights standards

  • developing effective policy and practice that can continue to promote excellent teaching and learning

  • communicating the benefits of a university education and explaining what students can expect from their time at university through the media, events and political briefings

Supporting teaching and stu​dent choices​

We are working closely with the Department for Education on the development of the Teaching Excellence Framework to ensure that it supports the continued development of good quality teaching across the sector.

We work with the Office for Students and national funders on the information provided to students so that they can make well informed choices. We also work with UCAS on admissions policy.   ​

We host events and publish briefings on universities' duties under consumer rights law. We assess contemporary policy issues and debates and track trends in student recruitment.

We also work on the wellbeing​ of students studying at university, including student mental wellbeing and student misconduct, crime and harassment.

This work is overseen by our Student Policy Network, chaired by Professor Debra Humphris, Vice-Chancellor of the University of Brighton.

Briefing: Compensation and refund policies – developing good practice

Briefing
27 April 2018
A briefing to aid consistency in how universities approach refund and compensation policies for students.

Guidance for allegations of student misconduct: implementation of the Universities UK/Pinsent Masons guidance on how to handle alleged student misconduct which may also constitute a criminal offence

Report
5 April 2018
The first in a series of updates exploring the implementation of the 2016 guidance, focusing on the development of a case-management system and taking first disclosures.

Understanding degree algorithms report front cover

Understanding degree algorithms

18 October 2017
The findings of a joint Universities UK-GuildHE project looking at the configuration of degree algorithms – the sets of rules institutions follow to determine a student's final degree classification.

Review of the Teaching Excellence Framework Year 2

Review of the Teaching Excellence Framework Year 2

31 August 2017
A review of the results, impact and cost of making submissions to the Teaching Excellence Framework in its first ‘test’ year.

Education, consumer rights and maintaining trust: what students want from their university

Education, consumer rights and maintaining trust: what students want from their university

Report
21 June 2017
An assessment of how student perspectives of the student–university relationship are evolving in the context of a growing emphasis on market competition and consumer rights in higher education.

Universities UK response to the Office for Students consultation on registration fees and other fees

14 March 2017
A fee-based approach to OfS funding will be an opportunity to strengthen accountability to the sector. However, as the costs of the OfS will also indirectly fall on students, fees and funding should be value for money, sustainable and proportionate.

Consumer rights and universities: findings of the Universities UK self-assessment exercise

Report
28 November 2016
A summary of the findings of a Universities UK ​self-assessment exercise designed to help universities evaluate their approach towards the requirements of consumer protection law.

Universities UK response to the Teaching Excellence Framework technical consultation for year two

12 July 2016
Universities UK welcomes the government’s commitment to encouraging excellent practice in teaching and learning through the introduction of the Teaching Excellence Framework. Here we set out a number of areas where we recommend further consideration.

Student experience outcomes report front cover

Student experience: measuring expectations and outcomes

Report
23 May 2016
There is a growing public and policy interest in the experience of and outcomes for students studying at university. This report aims to contribute to this discussion by exploring potential avenues for development.

Events

Mental health: A whole university approach

11 Jul 2019, 09:30 - 17:00

Augar and everything after

17 Jul 2019, 09:30 - 16:30

Blogs

First thoughts on Augar: plenty to discuss, but we must protect opportunity and choice

30 May 2019
Universities UK's Director of Policy Chris Hale takes a first look at the Augar review's long-awaited recommendations.

Women studying

University disciplinary processes under the microscope

8 February 2019
Ian Hynes, CEO of Intersol Global, discusses steps universities can take to improve their disciplinary processes.

News

Top-up guarantee needed from government if fees are cut, warns UUK

30 May 2019
Responding to the review of post-18 education and funding's publication, Universities UK is calling on the government and next prime minister to consider fully the potential consequences of the recommendations for students and our higher education sector.

Universities acting to close BAME student attainment gap

2 May 2019
UK universities must show their commitment to university-wide change as they seek to eliminate the black, Asian and minority ethnic student attainment gap in UK higher education, concludes a new report by Universities UK and the National Union of Students

The team

William Hammonds

William Hammonds

Policy Manager
Universities UK